FREQUESNTLY ASKED QUESTIONS

General

How can I get a demo session of Kiu Business Management Platform?


We offer a free 30-minute demo session and up to 8-hour intensive trainings on Kiu BMP's modules via 2 main channels- Skype and Google Hangout. Kiu will share screen with you so you could observe how to use each module or function on Kiu BMP. After the demo/training, Kiu will send a record of the training session and any detailed training document based on your requirement so you could rewatch the video if you need to.




Do you provide on-site/offline support to customers?


Kiu currently offers online-support for customers via calls, email, or chat (Skype, Hangout, etc.). Every customer will have an assigned ERP Executive who will promptly assist you. However, if you need Kiu to support on-site, Kiu will consider providing special supports with extra cost




If I need more storage, what should I do ?


Kiu ERP's flexibility allows you to increase your storage. Please contact us to know more about it.




When I do not want to use KIU BMP anymore, what should I do?


While we hope that Kiu BMP has helped you grow your business, if you wish to discontinue our services we would not make it difficult for you. Please feel free to contact us to confirm your cancellation. After that, you simply need to export all the data you need from your current Kiu BMP database. Our team will send it to you before deleting your database from our server permanently. Alternatively, you may contact our support to help you extract and back up these files.




Is there any manual for Kiu BMP?


Yes, we have a Kiu manual to answer all your questions on processes and know how it works. Check out http://manual.kiuglobal.com/ to know more about it.




What is the price of using software after free trial?


You may get in touch with our team to know which package would best suit your company. Check out our Contact Us page or the country page where you are located to find out more.




Beside supscription fees, do we need to pay any other fees?


No. The best thing about Kiu is that you only pay additional fees when you require more users, additional storage, or if you desire to customize the system to meet your specific needs.




Can we create tasks and assign tasks to employees?


Yes, you can do this in the Project Management Module in Kiu BMP




To avoid the situation of losing Internet connection and relying on Internet, is it possible for us to use an internal LAN network in the company instead of using the internet ? We don't want to rely on the internet


Kiu BMP is a cloud based system so internet connection is essential. An on-site (on premise) ERP system will cost much more.




Does your system allow assigning access rights for each management level and each task?


Yes, our users-grouping feature enables assigning specific access-right to specific task and document




Does Kiu BMP have multi-branch management?


Yes, we do. Kiu BMP allows companies to manage many branches/units in ONE database as follows:
- All branches/ units use one chart of account.
- Manage workflows of sales, purchase, inventory, accounting by branches
- View reports of sales, purchase, inventory, financial statement (Profit &Loss, Balance Sheet, General Ledger, Trial Balance) by branches
- View consolidated reports of sales, purchase, inventory, financial statement (Profit &Loss, Balance Sheet, General Ledger, Trial Balance)




Does Kiu BMP have multi-company management?


Yes, we do. Kiu BMP allows companies to manage many different companies in ONE database as follows:
- Each company has single chart of account
- Manage workflows of sales, purchase, inventory, accounting by companies
- View reports of sales, purchase, inventory, financial statement (Profit &Loss, Balance Sheet, General Ledger, Trial Balance) by companies
- View consolidated reports of sales, purchase, inventory, financial statement (Profit &Loss, Balance Sheet, General Ledger, Trial Balance)





Security

How does Kiu secure customer's database?


Kiu BMP is deployed on Amazon's cloud computing platform with the best security standards. Each customer data is stored on a dedicated database -> no sharing of database between clients. "Data access control" rules implement complete isolation between customer databases running on the same cluster, which means no access is possible from one database to another.




How does Kiu secure my password?


Customer passwords are protected with industry-standard PBKDF2+SHA512 encryption (salted + stretched for thousands of rounds). Kiu BMP staff does not have access to your password and cannot retrieve it for you, the only option if you lose it is to reset it. Login credentials are always transmitted securely over HTTPS.




How does Kiu secure my credit card information?


When you sign up for a paid Kiu BMP subscription, we do not store your credit card information. Your credit card information is only transmitted securely between you and our PCI-Compliant payment acquirers (even for recurring subscriptions)




How is my data backed up in Kiu system?


We keep 7 full backups of each Kiu BMP database for last 7 days . You can contact our Helpdesk to restore any of those backups on your live database or on-site




Can we use our own server?


With Kiu providing cloud-based services, customers who wish to have their own database must purchase all Kiu's source code. Kiu will then setup a separated server for the customer. Contact our team to know more about it.